What to Consider When Choosing a Managed IT Service Provider

Mobile Computer Services, Inc.

Managed Information Technology (IT) services can make a world of difference for a company's efficiency, infrastructure, and bottom line. Managed IT providers will keep a company's daily operations running smoothly as well as to spearhead a strategic long-term technology plan. The key is finding a managed IT company that can meet your professional needs and budget. 

When choosing a managed IT service provider, four significant considerations include its expertise, fees, reviews, and response rates.

Expertise and Specialization

Each company is unique when it comes to the IT services it may require. Finding the right managed IT service provider involves looking for subject matter experts that know your field. Contracting with IT specialists who can meet a business's specific needs, whether you represent a startup or a Fortune 500 company, is essential.  

For example, a small healthcare business in Raleigh, NC, would need IT specialists that could understand the technological aspects of maintaining electronic health records, HIPAA requirements, and data protection best practices. This company wouldn't need a repair service that could fix a general assortment of IT problems but had expertise in none. Highly educated and experienced technicians familiar with your specialized area can make all the difference in optimizing IT infrastructure.


Managed IT service providers are essential for a modern business to succeed. A data breach, for example, can cause irreparable harm to a company's reputation, employees, and customers. Organizations should prioritize managed IT solutions regardless of their size or industry.

A reliable managed IT service provider shouldn't burn a hole in a company's pocket, though. Many IT-provider companies allow clients to scale their services based upon their technical requirements and budget. Think of managed IT services as an investment that can ensure steady and secure growth for years to come by keeping your systems and technology well-maintained and always up-to-date with the most efficient tools.

Reviews and Recommendations

Always read reviews before committing to a managed IT company. Proactive research can provide invaluable insights into a company's reliability, products, and customer service. Some of the places to start researching IT companies in your area include G2, Angie's List, Google My Business, and the Better Business Bureau. 

According to business growth expert Jay Baer, 92% of consumers trust recommendations from people and other companies they know. For this reason, finding managed IT companies can be as easy as asking friends, family members, and co-workers for references. While a single recommendation shouldn't necessarily solidify a decision, it can provide a useful jumping-off point to finding reliable managed IT services.

Response Time

Technical hiccups happen. It's not a matter of "if" application errors, down servers, or lost phones will happen—the question is when. Make sure the IT company you are considering can troubleshoot and fix problems whenever they occur. The best providers provide 24/7 customer support, including weekends and holidays.

One way to measure the quality of a response is to look at the company's training programs. Check to see if the specialists have HDI Certification, which shows that they know how to manage and resolve technical problems. HDI Certification is also a standard practice under the Information Technology Infrastructure Library.

About Mobile Computer Services, Inc.

While handling your company's IT services can seem complicated, Mobile Computer Services (MCS) makes them simple. This company has almost two decades of experience helping businesses in and around the Triangle (Raleigh, NC), obtain critical IT support, regardless of their size or budget.

Mobile Computer Services handles everything from managed IT services to business continuity planning. The MCS team's dynamic offerings and industry-leading expertise ensure that clients receive the flexible services they need at a price that makes them smile rather than cry. Clients include small businesses as well as dental, medical, veterinary, and other healthcare services.

MCS is the only Raleigh based IT Services and Tech Support firm offering a GUARANTEED RESPONSE TIME of 3 minutes or LESS or WE PAY YOU!  In the company’s 15+ years of business, they’ve never kept a customer waiting!

Be sure to call (919) 830-9448 or visit 8009 Creedmoor Rd, Suite 200, in Raleigh, NC, 27613 to find out what Mobile Computer Services can do for your company and to remove your technology headaches